PA Application Engineer

Location: Santiago, CL
Req ID: 25294
Onsite or Remote: Onsite Position

Ingeniero de aplicaciones PA

Profesional que deberá llevar a cabo actividades de aseguramiento del desempeño, que incluyen, entre otras, evaluaciones técnicas y de uso, operaciones asistidas, análisis de datos con participación activa en iniciativas de mejora continua destinadas a aumentar la eficiencia y la productividad en las operaciones mineras de los clientes de Modular.

 

La empresa 
Modular Mining Systems es el líder mundial en tecnología de gestión minera y una filial de Komatsu Ltd. Nuestra innovadora tecnología impulsa las operaciones mineras en todos los rincones del mundo.  Los productos que cultivamos, las soluciones que diseñamos y el servicio que ofrecemos nos distinguen en la industria de la tecnología minera.
Somos más que una empresa, somos una comunidad de profesionales apasionados y creativos que se esfuerzan por alcanzar una visión compartida: revolucionar la forma en que opera la industria minera. Con una presencia que se extiende de Johannesburgo a Vancouver, de Sydney a Lima, usted forma parte de una marca global que apoya la creatividad, fomenta la innovación y le anima a pensar en grande, a compartir ideas y a ser usted mismo.

 

Habilidades Requeridas

Título de ingeniería en informática o Ingeniero en Minas o Ingeniero en Electrónico 

Deseable experiencia en proyectos de mejora continua y atención al cliente.

Buen conocimiento en programación y herramientas de análisis de datos (Lenguajes de programación, SQL, visualización de datos)

Orientación al cliente, compromiso con la excelencia

Buenas habilidades en comunicación oral y escrita

Dominio del inglés intermedio a avanzado

Deseable conocimiento de productos Modulares y Operaciones Mineras

Disponibilidad para viajar

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.
We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

This position will be conducting performance assurance activities, including but not limited to technical and usage assessments, assisted operations, data analysis with active participation in continuous improvement initiatives aimed to increase efficiency and productivity at Modular’s client mine operations, under the leadership of the Customer Services Administrator.

Travel Requirements

25%

Job Duties and Responsibilities

Operations: Technical Support & Service

  • Identify improvement opportunities for application usage.
  • Generate, implement and present KPI of Data Integrity, system reliability and other relevant KPI according the scope of PA visit
  • Assess mine operations performance using data analysis including fleet utilization, fleet productivity, cycle effectiveness, loading process, etc.
  • Perform technical troubleshooting and fixes along with assistance from technical support staff.
  • Follow up on activities resulting from a site visit compliance, KPI’s
  • Participate in create site visit reports & action items
  • Monitor customer performance

Applications observation

  • Work with the Dispatch operator to observe and review usage of the system
  • Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
  • Document & communicate findings to the client
  • Create and execute an activity plan targeting performance issues observed during the PA visit

Required Skills

Required Skills

  • Engineering degree in computer science (non-mandatory)
  • Desirable experience in continuous improvement projects and customer services.
  • Good knowledge in programming and data analysis tools (Programming languages, SQL, data visualization)
  • Customer focus, commitment to excellence
  • Good written and verbal communication skills
  • Intermediate to Advance English proficiency
  • Desirable knowledge of Modular products and Mining Operations
  • Availability to travel

Desired Skills

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.