Performance Assurance Engineer

Location: Tucson, AZ, US, 85706
Req ID: 25730
Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. 

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products that we create, the solutions we engineer and the service we deliver sets us apart in the mining technology industry.

Job Purpose

We are seeking a highly motivated and energetic person who can deliver a superior level of professional excellence and contribute to maintaining our position as the world leader in real-time Mine Management Systems across our blue-chip customer base whilst also maintaining our immaculate safety record.

This full-time position forms part of a dedicated professional team focusing on maximising the value in use provided by our industry leading products and solutions to our customers' operations. This initiative is based on the Japanese concept, GEMBA.

Travel Requirements

Up to 30%

Job Duties and Responsibilities

  • Delivery of "value in use" to our customers by visiting site and reviewing how the system is being operated.
  • Identify improvement opportunities such as training, assisted operations and advise on system usage and navigation.
  • Data gathering, analysis and reporting
  • Assist in the preparation of data analysis pre and post site visits to benchmark, identify issues and potential improvements.
  • Prepare and coordinate reports for our customers.
  • Ensure all activities are completed in a safe manner.

Required Skills

  • Tertiary qualifications in engineering or mining or a similar related field.
  • Highly analytical, ability to swiftly identify opportunities and solutions.
  • Experience in mining and/or knowledge of the related terms, processes, technology applications and solutions.
  • Strong verbal and written communication skills with the ability to present information in a clear and concise manner.
  • High level of computer literacy with Microsoft® Office competency.
  • Willing to travel to mine sites throughout North America on a regular basis

Desired Skills

  • Experience in Data Visualisation and Analytics – Power BI, Tableau.
  • Process improvement training/qualifications such as Six-Sigma.
  • Experience with Modular or related Fleet Management or Machine Guidance products.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.