Regional Support Manager

Location: Milton, QLD, AU, 4064
Req ID: 27099
Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
 
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. 
 
We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 
 

The Company

Job Purpose

 

To lead, coach and mentor the customer support team to provide support of the highest level to our customers with the aim of achieving business goals and objectives. 

Travel Requirements

Up to 25%.

Job Duties and Responsibilities

  • Provide visible leadership, management and direction for the regional customer support team across all products (existing and new). 

  • Ensure adequate resources to develop and maintain service levels to existing and new customers to meet the required SLA’s (Service Level Agreements) as defined in GFA (Global Framework Agreements). 

  • Manager customer relationships by being the face of MTS for issues which require resolution at a higher level and ensure resolution is reached to the satisfaction of both parties. 

  • Lead, mentor and coach the support team to optimise skillsets to meet current and future business needs whilst focusing on the employee’s career development. 

Required Skills

  • Bachelor’s degree in Engineering, Mining, IT or Management or related field. 

  • Extensive experience in a leadership or supervisory role. 

  • Customer support experience in mining products and or services/IT software. 

  • Extensive knowledge of mining operations and the integration with mining software solutions. 

Desired Skills

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.

To apply for this job please visit komatsu.jobs.