Technical Writer II

Location: Tucson, AZ, US, 85706
Req ID: 25309
Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. 

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.  We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.  

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

As a Technical Writer II, you will be responsible for planning and developing a wide range of information deliverables for our products, including, but not limited to, software user guides, online help articles, API documentation, hardware installation manuals, and equipment operator guides. We are looking for a proactive self-starter who can tackle multiple, complex information development projects while delivering concise, accurate, well-written content. The ideal candidate has proven excellent technical writing skills and a strong desire to improve user experiences for both internal and external customers.

Job Duties and Responsibilities

  • Create high-quality documentation in a fast-paced, deadline-driven, agile environment.
  • Develop a variety of task-based software and hardware documentation.
  • Work with products, interview subject matter experts, research written material, and attend demonstrations to generate documentation.
  • Create documentation solutions that explain complex information in a clear, accurate, and concise manner.
  • Own and drive projects independently, while sharing your work frequently in technical and editorial reviews.
  • Advocate for the customer in all aspects of your job.
  • Prepare documentation for translation and compile translated help systems.
  • Create screen shots and illustrations using graphics tools.
  • Conform to departmental processes and style guidelines, and ensure documentation meets the needs of the business and the audience.
  • Maintain records and files of new documentation and revisions.
  • Respond quickly and positively to constructive feedback, making all necessary edits to submitted work.

Required Skills

  • BA in English, Technical Writing, Communications or related field.
  • 3 + years of technical writing experience.
  • Exceptional technical writing skills, as well as impeccable attention to detail.
  • Proficiency with FrameMaker.
  • Ability to work in a fast-paced, high-volume environment.
  • Ability to translate highly technical information into easily understandable information.
  • Ability to learn new technologies quickly.
  • Proven record owning the documentation process from profiling audiences, to gathering information, to final publication and maintenance.
  • User-centric thinker who can anticipate the user’s concerns and questions about the product.
  • Excellent time management skills/prioritization.
  • Strong interpersonal and team skills.
  • Ability to work efficiently from home, but under the supervision of direct management.

Desired Skills

• Experience writing API documentation.
• Experience with WebWorks or similar publishing solutions.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.