Go beyond technology. Get Results.
Leverage Modular Mining’s full solutions suite to truly maximize your value, sustain your improvements, and grow over time. Each system and service builds upon another, providing more value and process improvements than you can derive from just a singular technology.
Without Modular Mining Solutions
With Deployment Services
With Customer Care Package
With Value-add Services
5+% Productivity Increase
Location: Brazil
By:
- Conducting haulage simulations
- Deploying the DISPATCH FMS as a replacement for their previous system
- “Unlocking” equipment assignments
- Providing thorough on-site training for mine personnel via Assisted Operations
17% Increase in Production
Location: Africa
By:
- Reconfiguring crusher feed rates
- Configuring truck-shovel matching
- Providing dispatcher training to correctly handle exceptions
- Providing hands-on training for crusher operators via Assisted Operations
30% Productivity Improvement
Location: Africa
By:
- Ensuring compliance to the short-term mine plan
- Providing hands-on dispatcher training via Assisted Operations
- Ensuring organization-wide technology adoption
- Improving current processes and procedures
- Establishing best practices to continue driving improvements
Deployment and Installation
OUR COMMITMENT
Establish mutually agreed-upon KPI’s and deliver that promised value prior to leaving your site
We install every IntelliMine technology in person, with a highly specialized and very professional team. But to us, a system deployment is so much more than just installing some hardware and software and connecting cables.
At Modular Mining, every one of our system deployments requires that we achieve a mutually agreed-upon value or specific improvement before we leave your site.
After demonstrating that value, we stay on site to ensure that your team can continue to drive that value on their own, even after we leave.
“By engaging with our customers and working with them side-by-side at the mines, we can better tailor our solutions to their needs and ensure that they achieve clear and measurable results.”
– Jorge Mascena, CEO, Modular Mining
HOW WE DO IT
On-time, on-budget, and on-site deployments to:
Maximize your System Availability
We'll evaluate your network capacity, GPS availability, and other requirements to ensure continuous system availability
Increase Your Technology Potential
We'll calibrate and configure all system settings to suit your specific mine's needs
Thoroughly train operators and dispatchers
We'll ensure understanding of system functionality and increase operator buy-in of technology
Customer Care Program
OUR COMMITMENT
To help you unlock the potential of your Modular Mining technology over the life of your investment
24/7 SUPPORT
Should you have general product questions, need troubleshooting help, or seek emergency assistance, we’re here to help, 24 hours a day, 7 days a week, 365 days a year.
For me, the biggest strength that Modular has is in the support, the customer support we have. The around the clock, 24-hour support.”
– IntelliMine Customer, South Africa
Local Modular Mining Office
Get general product advice and answers to routine questions. Available Monday-Friday during normal business hours.
Click here to see all of our regional locations.
On-Site Support
Schedule a support visit with a skilled harware or software technician (for issues requiring hands-on attention)
Contact your Modular account representative to schedule a visit.
Emergency Support
If a critical issue or system failure arises, emergency phone support is available 24/7/365
+1 (520) 629-1614Maximize your System Availability
Our IntelliMine solutions, system firmware, and reporting tools are kept current through timely distribution of defect fixes, software patches, and maintenance releases
Go to my customer portalContinuity and Compatibility Guarantee
Participation in the Customer Care Program ensures compatibility between your current- and last-generation Modular Mining hardware and software.
Contact your Modular account representative for more information.
PERFORMANCE ASSURANCE
During each engagement, a dedicated Performance Assurance team collaborates with your mine personnel across multiple levels to develop tailored, flexible, and proactive solutions.
Working together, we establish mutually-defined goals and milestones, and create and track quantifiable key performance indicators (KPIs).
Participating mines have seen numerous benefits, including:
- Enhanced truck productivity
- Reduced truck queue times
- Improved net production through shorter shift change duration
- Lowered equipment maintenance costs
“In the Performance Assurance area, they send a wide variety of professionals to the site to help with different problems we are having. We have gotten solutions to some issues that we have had and it has really been a good gain for us.”
– IntelliMine Customer, South Africa
SEE THE CASE STUDIES
ADDITIONAL BENEFITS
Return Merchandise Aurthorization (RMA)
Ensure ongoing capacity assurance by reporting problems or failures with your Modular Mining hardware in a timely manner.
Should it be necessary, we will replace or repair your hardware or components, in a five day turnaround.
Preferred Pricing and Purchase Discounts
As a participant in the Customer Care Program, you may be eligible for reduced standard pricing on Modular products and services.
You may also receive discounts based on your purchase of additional support options.
HOW WE DO IT
On-Site visits are vital to helping you succeed. We will work with your mine personnel at multiple levels to establish:
Solutions
We'll develop tailored, flexible, and proactive solutions
Goals
We'll establish mutually-agreeable goals and milestones
KPIs
We'll create and track quantifiable key performance indicators
Value-add Services
Mine Plan Compliance
OBJECTIVE:
Reduce your operational costs by closing the gap between your mine plan and execution
The Mine Plan Compliance Program, our technology-based consulting approach, helps mines create synergy among departments, processes, and systems, thus increasing your ability to consistently execute according to plan.
Mine Plan Compliance also helps mines facilitate the cultural shift needed to help personnel accept and internalize changes to operating procedures and best practices, ultimately leading to demonstrable improvements in efficiency, performance, and process control.
“It has really helped us find the opportunities to increase overall mine performance – certainly value added. It has added value to our operation.”
– IntelliMine Customer, South Africa
HOW WE DO IT
Longer-term on-site visits that empower you to leverage our:
Deep Understanding...
...of the mining process and your mine planning expectations and needs
Ability to think beyond our technological solutions...
...to solve your challenges
Thoroughly training for operators and dispatchers...
...performed by mining professionals and senior product specialists
Collaboration...
...with your mine personnel at various levels
RemoteCare Off-site Monitoring
OBJECTIVE:
Reduce your maintenance costs, increase your equipment uptime, and improve your maintenance approach
“Thanks to RemoteCare’s proactive management of critical alerts, we have been able to optimize monitoring for our entire truck fleet, both Komatsu and CAT, by providing the right information to the right people 24 hours a day.”
– RemoteCare customer in South America
Related Case Study:
Working from our geographically-distributed Centers of Excellence, teams of specialists remotely monitor and manage the real-time telemetry data generated by your mobile equipment fleet.
Leveraging the widest array of original equipment manufacturer (OEM) interfaces on the market, we’ll relay machine health information to identify possible problem areas in advance, and provide directed feedback and recommendations to your maintenance and operations personnel to address potential component breakdowns before they become catastrophic failures.
HOW WE DO IT
Establish and remotely monitor user-defined and OEM event triggers from your entire fleet to:
Reduce unscheduled downtime
We'll increase your equipment reliability by monitoring component condition to identify potential issues early and schedule their repair or replacement
Maximize equipment and labor utilization
We'll help you establish a more predictive maintenance approach to minimize upset events
Thoroughly train operators and dispatchers
We'll identify additional opportunities for improvement
Identify best practices at benchmark sites
We'll leverage the success from benchmark sites to apply similar best practices throughout your enterprise
