Applications Engineer

Location: Milton, QLD, AU, 4064
Req ID: 29717
Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. 
We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 


Job Purpose

This full time entry-level position provides technical support for our industry leading products in the Australasian region, with some travel to mine sites required. The successful applicant will be required to gain skills in Modular Mining System's in-house programming language and have the opportunity to work across our robust product line, which optimizes mines, saving our clients around the world millions of dollars each year and helps them exceed production goals.

Travel Requirements

Up to 10%

Job Duties and Responsibilities

In this entry-level role you will be responsible for providing level 1-2 technical support through task assigned processes using deployments, updates, code changes, and testing to ensure product functionality and customer satisfaction. This role deploys systems using documentation, standards, outlined procedures and ensures proper installation and functionality. 

  • Providing technical customer support through task assigned processes to ensure product functionality.
  • Diagnose root cause of problems, troubleshoot of issues/ repairs within agreed timeframes.
  • Day time telephone support to resolve issues with our clients.
  • Open and close support tickets.
  • Deployment of systems may require travel to domestic and international mines and Modular Mining offices around the globe. 
  • Ability to work on an on call roster over the weekends, approximately once every 6-8 weeks

Required Skills

  • Bachelor’s degree in engineering or science discipline, or equivalent professional experience
  • Strong verbal and written communication
  • Ability to analyse technical data and look for opportunities and solutions
  • Computer literate
  • Knowledge of computing languages such as C, C++, SQL and/or scripting languages

Desired Skills

  • Previous customer service/helpdesk experience.
  • Familiarity with mining technology solutions.

Why Work With Us

  • We Live by Our ‘SLQDC’ Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost  
  • Insurance Cover: Death and Income Protection Insurances provided during your employment  
  • Yearly Bonus: Potential for all employees to receive a yearly bonus 
  • Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities) 
  • Work life balance: Hybrid work and 9 day fortnight options 
  • Study: Educational Reimbursements for study applicable to your role or future progression within the company 
  • Volunteer Leave: One calendar day per year to pursue volunteer activities with a registered charity or not for profit organisation 
  • Referrals: Employee Referral Program offering a bonus if you successfully refer someone for a role 
  • Rewards: Recognition awards and employment anniversary rewards 
  • Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply. 
  • We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family. 

Closing Date

Applications close: Wednesday, 3 April 2024

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.