Electrician/Technician – Field Support – Emerald QLD

Location: Emerald, QLD, AU, 4720
Req ID: 29593
Onsite or Remote: Onsite Position

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

Job Purpose

Are you a skilled Electrician / Auto Electrician / Technician with a passion for Technology looking for a new and exciting opportunity in the mining industry?

We are seeking a highly motivated and energetic Electrician / Auto Electrician / Technician who can Service and Support our current Customers in the Central Queensland/Emerald region, providing on-the-job technical assistance including Installation, fault finding and repairs of all Dispatch, Argus, Provision, Pegasys, Minecare and Digital Terrain Monitoring (DTM) systems.

This position is full-time based in Emerald. Relocation assistance is available for applicants willing and able to relocate to the area from within Australia.


What we are looking for

To succeed in this role, you will:

  • Ability to analyse, troubleshoot and resolve issues as they arise.
  • Ability to work autonomously and at times on remote mine sites.
  • Have strong client relationship building skills.
  • Be willing to travel on a regular basis, throughout Australasia as required.
  • Work as part of a team fostering a positive “can do” culture with a willingness to assist other orginisational departments.

Travel Requirements

Be willing to travel on a regular basis, throughout Australasia as required.

Job Duties and Responsibilities

  • Delivering timely, safe, effective and efficient resolution of field-based support issues assigned by the Field Services Supervisor or Regional Support group. 
  • Assisting the project management team in the installation and commissioning of products as required. 
  • Assisting with upgrading and improvements of products as they occur. 
  • Identifying and engaging in root cause analysis activities to reduce the likelihood and consequences of common product issues. 
  • Performing timely calibrations as required and maintain records of these activities. 
  • Maintaining the appropriate tools an inventory to complete repair and replacement activities. 
  • Assist with product user training. 
  • Collaborates and communicates across business units within Modular to achieve goals and objectives. 
  • Complies with corporate Field and Deployment processes.  
  • Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller, expense reporting, Zendesk support portal and Harvest.
  • Maintain compliance to all legislative, Modular and customer site policies, rules, and requirements. 

Required Skills

  • Trade Qualification as an Electrician / Auto Electrician / Technician or equivalent
  • Proven Experience in Maintaining Electrical / Technical Systems
  • Strong Diagnostic skills and the ability to trouble shoot issues efficiently.
  • Commitment to safety protocols and regulations
  • Effective communication skills and the ability to work collaboratively in a team environment.
  • Flexibility to work on different mine sites and different Projects.
  • High level of attention to detail and a strong work ethic
  • Accurate Part and stock level management
  • Collaborate with all levels of support for any Support issues.
  • Accurately record work performed in our Zendesk Ticketing system.
  • Adhere to safety protocols and contribute to a culture of safety excellence.
  • Actively participate in training and skill development programs.

Desired Skills

  • Previous relevant experience installing equipment in heavy machinery.

Why Work With Us

  • Base salary + Location Allowance + Super
  • Tool of trade: Fully maintained trade vehicle on offer, laptop, mobile phone
  • Uniforms: PPE uniforms and safety equipment provided
  • Work life balance: Monday to Friday workdays, 9-day fortnight options, day shift only
  • We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family. 
  • Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities) 
  • Yearly Bonus: Potential for all employees to receive a yearly bonus 
  • Insurance Cover: Death and Income Protection Insurances provided during your employment  
  • Stay Safe: We are committed to achieving and maintaining a zero-harm workplace (Stop, Assess, Engage, Act) 

Closing Date

Applications will be reviewed as they are received. Please do not delay in applying.

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.